Refund policy

Return & Refund Policy

We want you to love your Heart & Havoc order. If something isn’t right, please contact us at heartandhavoc@outlook.com, within 14 days of delivery.

Returns

Unused, unopened, and unaltered items may be returned within 14 days of delivery. Items must be in their original condition and packaging.

Because scent is personal, candles and fragrance products that have been burned, sprayed, opened, or otherwise used cannot be returned based on scent preference.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Please contact us before sending a return. Returns sent without prior approval may not be accepted.

Personalized and Custom Orders

Personalized, private-label, wedding, corporate-gifting, made-to-order, and other custom products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photographs of the item and packaging.

Once reviewed, we will arrange an appropriate replacement or refund.

Final-Sale Items

Gift cards, sale or clearance items, and personalized or custom-made products are final sale unless they arrive damaged, defective, or incorrect.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or card provider to process the refund.

Heart & Havoc reserves the right to decline returns that do not meet the conditions above.